OUR 100% SATISFACTION GUARANTEE:
Within 14 days of receiving your Concealed Cabinet,
you may return or exchange it for any reason
for a full refund of the purchase price (minus all shipping charges).***
|At iinnovators, customer service is our #1 priority. If you have any questions or concerns,
before or after purchasing, please do not hesitate to contact us. We are happy to work with
our customers in any way we can to ensure their happiness.
Give us a chance and join the thousands of satisfied customers who are happy they did.
PLEASE NOTE: Returns will only be accepted with prior notification. You MUST contact
us before returning to obtain authorization. If you do not contact us, the delivery will be
refused and sent back to you. In addition, it is HIGHLY RECOMMENDED that all returns
be insured for the full purchase price. Refunds are reliant on the cabinet arriving to us in
100% salable condition. If it does not, no refund will be issued and it will be your
responsibility to file a claim with the shipping company. There are absolutely no returns
on custom, bulk, discounted or clearance sales.
*Does not apply to custom orders, bulk sales, discounted or clearance merchandise.
**Customer is always responsible for return shipping costs.
***If purchasing during one of our "Free Shipping" sales, your return will be subject to a
10% restocking fee to cover our shipping, handling and packaging costs.
****Sales to Hawaii, Alaska or Canada will be subject to the 10% restocking fee as well
as forfeiting all shipping surcharges.
*****Modifying a unit automatically voids all Return Policies and Warranties.
******Units that have been installed (as evidenced by markings in the mounting screw
holes) will be subject to an additional $75 restocking fee (in addition to the 10%). This
is because once the unit has been installed it must be sold as "used."