We pride ourselves on responding to all customer inquiries very promptly, usually within hours. If you do not receive a response within 24 hours, please check your spam folder or contact us again. Addressing your questions and concerns is of the utmost importance to us.
Snail mail can be sent to:
Fox Hollow Furnishings
6158 Lemona Ave
Van Nuys, CA 91411
*If sending a check or money order as payment, please specify the exact model you wish to purchase, including interior color.
The phone number to our warehouse is 818-786-0325. If email is not an option for you, you may call us at this number. Please note, however, that the phone line is not manned full-time and it may take more than 24 hours to get back to you. Emails will always receive faster response times.
If you live in the Los Angeles area and would like to view or purchase our products in person, you must schedule an appointment to visit our warehouse. Unfortunately, we are not staffed for walk-ins. Appointments can be scheduled by calling 818-786-0325.
If you are contacting us because you suspect that the plexiglass insert is missing from your Concealed Cabinet, please know that it's nearly impossible for a unit to be shipped without it, as the artwork compartment would then have a gap and the contents would bounce around, something we would notice immediately when inspecting the unit for shipping.
For your reference, your cabinet should have arrived with 4 items in the picture frame's artwork compartment (in order from front to back):
1. When looking at the cabinet with the door closed, the first thing you should see is a piece of white paper with a picture of Ben Franklin/Mona Lisa on it.
2. Directly behind this is a stiff, light brown board.
3. Behind this is a piece of traditional corrugated cardboard.
4. And behind that is the black backing board.
The stiff, light brown board directly behind the white paper IS the plexiglass. The brown part is a plastic film that you simply have to peel off to expose a pristine, fingerprints-free piece of glass. And the instructions for this are printed on the white paper. If you're unable to locate the plexiglass or there's any confusion, please send us a photo of the artwork compartment contents so we can get this taken care of.